Frequently Asked Questions
Everything you need to know about your Secretlab experience.
Which countries in the EU do you ship to?
We ship to all member states of the European Union. Delivery times vary by region, but most orders are processed within 1-2 business days from our regional warehouses.
What is the warranty period for Secretlab chairs?
All Secretlab chairs come with a 3-year limited warranty, which can be extended to 5 years via our Extended Warranty Program if you share a picture of your setup on social media.
Can I return my chair if I am not satisfied?
Yes, we offer a 49-day return policy. The item must be returned in its original packaging and in like-new condition. Please note that return shipping fees are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna, allowing you to pay in installments.
How do I choose the right size for my chair?
We offer different sizes (Small, Regular, and XL) for our TITAN Evo series. Please refer to our integrated Size Guide on the product page to find the best fit based on your height and weight.
Are Secretlab chairs easy to assemble?
Yes, each chair comes with a step-by-step assembly guide and a toolkit. Most users find they can fully assemble their chair within 20 minutes.